SHIPPING INFO

Returns:

Due to safety concerns, we do not accept returns on edible products. If there are any issues with your order, please contact us within 3 days of receiving it for a refund/exchange. Our Customer Service team must approve all refund requests. Refunds exclude shipping costs.

Damaged Items:

We carefully package orders to ensure they arrive in the best condition. Unfortunately, handling during shipment is out of our control, and on rare occasions, orders get damaged. We offer a total replacement for products that are too damaged for consumption. To file a claim for a damaged item, please email us at info@coolbitesfactory.com. Please provide photos of the damaged product and packaging to support your claim and determine eligibility for replacement. Please be aware that these conditions are subject to change without notice.

We ship Monday-Friday, except on Holidays! We reserve all right to modify or change our days of operation.

GENERAL INFO

Welcome to Cool Bites Factory! We're excited to have you join our community of freeze-dried candy fans! Your happiness means everything, so our primary goal is to provide excellent customer service.

We take pride in the quality of our freeze-dried treats. Each batch undergoes lots of testing to ensure it meets our high standards. Only the best ingredients and tech go into preserving that sweet flavor and texture you love.

Thanks for choosing us! We want to make your experience with our freeze-dried candy as fun as possible.

Please shop with confidence because we've always got your back. Enjoy!

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL
- Offline Payments